Frequently Asked Questions
↟↟ Who makes this stuff? Hi there! I'm Deanna Jensen, the chief-everything-officer here at Dear Summit. I sketch all the designs by hand, pack all the orders to ship, and just about everything else in between. The waxed canvas pouches are sewn in my studio and waxed by hand, by me. The stickers are made to my specifications by some awesome folks in Ohio. The shirts are made of responsible materials right here in the USA, and I print every single one by hand. Learn more about me and the story behind Dear Summit here.
↟↟ What are my payment options? You can use either a credit/debit card, or PayPal.
↟↟ When will my order ship? It's just me here, but I do my best to get your orders packed up and shipped within 2-3 business days of your purchase. You'll receive a shipping notification email with tracking info once your goods are in the mail!
↟↟ How long does shipping take? For orders within the USA, standard shipping is via the US Postal Service (First Class), and takes 3-5 business days in transit. Priority Mail typically takes 2-3 days in transit.
Ordering Christmas gifts? For your best chance of delivery in the USA in time for Christmas, order by Dec. 18 with Standard Shipping, or by Dec. 19 with Priority Mail Shipping. The international deadline has already passed, but you’re still welcome to purchase, just know that your gifts are not likely to arrive until after December 25.
Sometimes things get lost on their epic journey to your hands, so if you've been waiting for more than 3 weeks, email me: email@example.com
↟↟ Do you ship outside the USA? I do ship internationally. Expect your order to take 2-3 weeks in transit, depending on customs and other factors - Canadian orders typically take 1-2 weeks, some other countries may take 4-6 weeks or more, but the average is 2-3 weeks. Some countries charge import taxes and fees, for which you'll be responsible.
↟↟ Can I exchange or return my shirt if it doesn't fit? Yep! But only if it hasn't been washed, worn, or used on a grand backpacking adventure. You'll be responsible for the return shipping cost (read the full return policy here). Just shoot me an email: firstname.lastname@example.org
↟↟ How about free shipping? I’ve got you covered! Every order over $40 ships for FREE - no code required! *US orders only.
↟↟ Do you offer wholesale pricing? I sure do! If you’re interested in carrying Dear Summit gear in your shop, please fill out my Wholesale Application, and we’ll get you all set up!
↟↟ How do I find out about sales and new releases? Be the first to know about the newest gear and the best deals at Dear Summit Supply Co. by signing up for my weekly email, the Trail Journal, below: